how-to
Product: Attendance & Kiosk Engine
Reviewed: Tue Sep 08 2026 03:00:00 GMT+0300 (Eastern European Summer Time)
Find answers to common questions about scanning check-ins, resolving sync issues, and correcting attendance logs.
What should I do if a member’s QR code fails to scan?
If a QR code on a member’s phone does not scan (due to a cracked screen or low brightness):
- Manual Search: Tap the Search Directory field at the top of the scanning screen.
- Type Name: Type the member’s name or household name.
- One-Tap Check-In: Tap their profile from the search results to mark them as attended instantly.
- Brightness Check: If using physical scanners, ensure the member’s device brightness is turned up to improve scanner recognition.
How can I correct an attendance mistake from a past service?
If you forgot to log attendance or made a mistake:
- Navigate to Attendance Logs in the admin dashboard.
- Select the specific service or event date from the calendar.
- Search for the member’s name on the roster sheet.
- Click the checkbox next to their name to toggle their status (Checked In vs Absent).
- The system saves the change instantly and updates the member’s engagement score overnight.
How long does it take for offline attendance data to sync to the server?
- Immediate Detection: The PWA constantly monitors your network connection status.
- Auto-Sync Trigger: As soon as your device reconnects to a stable cellular signal or Wi-Fi network, the background sync manager activates.
- Sync Duration: The sync process usually completes within 10 to 30 seconds, uploading all cached check-in records to the parish database. A notification will confirm that all local logs are securely saved on the server.
Do attendance logs automatically trigger pastoral follow-up cases?
Yes, depending on parish settings:
- The system checks attendance records during nightly processes.
- If a member crosses your church’s consecutive absence threshold (for example, missing 3 consecutive Sundays), the system automatically flags their profile.
- A pastoral care case is generated and assigned directly to the member’s family shepherd to coordinate a friendly follow-up.